Privacy Policy

1. Introduction

At Poromopot, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, company name
• Profile Information: Department, role within your organization
• Billing Information: Payment card details (processed securely by Stripe)
• Communications: Messages you send to our support team

2.2 Content Information

When you use our Service, we collect and store:

• AI prompts you create and manage
• Client and department information
• Files and images you upload
• Tags, categories, and metadata

2.3 Automatically Collected Information

We automatically collect certain information when you use the Service:

• Usage Data: Features used, pages viewed, time spent, actions taken
• Device Information: IP address, browser type, operating system
• Log Data: Access times, error logs, performance data
• Cookies: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your transactions and manage your subscription
• Send you technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms
• Communicate with you about products, services, and promotional offers (with your consent)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Your Team

Your content and information are shared with other members of your company account as configured by you.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Stripe: Payment processing
• AWS: Cloud hosting and file storage
• Email providers: Transactional emails and notifications

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal process (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit using TLS/SSL
• Encryption of data at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you cancel your account, we will delete or anonymize your information within 90 days, unless we are required to retain it for legal purposes. You may request earlier deletion by contacting us.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Portability

You can access and export your data at any time through your account settings.

7.2 Correction and Update

You can update your account information and profile at any time through the Service.

7.3 Deletion

You can request deletion of your account and data by contacting us at privacy@poromopot.com.

7.4 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any marketing email or by updating your preferences in account settings.

7.5 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer your information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law.

9. Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

If you believe we have collected information from a child under 16, please contact us immediately, and we will delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date at the top
• Sending you an email notification (for material changes)

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

11. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal basis for processing: We process your data based on consent, contract performance, legal obligations, and legitimate interests
• Right to object: You can object to processing based on legitimate interests
• Right to restriction: You can request restriction of processing in certain circumstances
• Right to lodge a complaint: You can file a complaint with your local data protection authority

To exercise these rights, contact us at privacy@poromopot.com.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: